At Friendly Chatter, we value and respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose your data when you use our services.

What Personal Information We Collect
At Friendly Chatter, we collect personal information to provide and enhance our services. This includes your full name, contact details such as email address, phone number, and postal code, as well as any session preferences or notes you voluntarily share to personalize your experience.

For payment processing, we utilize secure third-party providers and do not store your payment details. Additionally, we gather technical information through cookies for analytics purposes, helping us improve our platform and services.

We are committed to your privacy and do not collect or store sensitive health information, nor do we record calls or conversations, ensuring your interactions with us remain confidential and respectful.

Why We Collect Your Information
At Friendly Chatter, your privacy is our priority. We collect personal information to enhance your experience and deliver our services effectively. This includes tailoring our conversations to your preferences, ensuring meaningful interactions, and maintaining the quality of our platform through feedback and usage data. Additionally, collecting certain information allows us to protect against unauthorized access and comply with legal obligations, ensuring the security and integrity of our services. We are committed to handling your data with the utmost care and only collect information necessary for these purposes. For more details on how we manage and protect your data, please refer to our full Privacy Policy.

Consent
By using our services, you consent to the collection and use of your personal information as outlined in this policy. You may withdraw your consent at any time, subject to legal or contractual restrictions.

Use of Cookies and Analytics
We may use cookies and third-party analytics tools to improve user experience. These tools collect general usage data and do not identify individuals. You can disable cookies through your browser settings.

Data Security and Storage
We take appropriate administrative and technical measures to protect your personal information from unauthorized access, use, or disclosure. Personal data is stored securely and only retained as long as necessary to fulfill the purpose for which it was collected or for legal compliance.

Third-Party Service Providers
We may use third-party providers for payment processing, booking, and communications. These providers have their own privacy practices and are responsible for protecting the information you share with them.  

Access and Correction
You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate or incomplete. To do so, please contact us at the email provided below.

Retention of Personal Information
We retain personal information only for as long as necessary to fulfill identified purposes or as required by law. Once information is no longer needed, it is securely deleted or anonymized.

Children and Youth
Friendly Chatter is intended for adults 18 years and older. We do not knowingly collect personal information from children or youth under 18.

Updates to This Privacy Policy
Friendly Chatter reserves the right to update and modify these terms to reflect changes in our practices or legal obligations at any time and in any manner, without prior notice. Continued use of our services means you accept the revised terms.

Contact Us
If you have any questions, concerns, or requests regarding your personal information or this policy, please contact us at hello@friendlychatter.ca

Last Updated: [April 2025]